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Informed
LEASING
What does Joint Leasing mean?
Each resident is on the same, joint lease contract. This means that everyone is jointly responsible for the entire installment of rent, and we do not do roommate matching. The lease contract lists the full installment of rent, and it is the resident’s responsibility to divide it up and pay the installment.
What are rental installments? Why is my rent not prorated?
A rental installment is a payment made as part of a series of payments. To simplify the billing process, the entire sum of the housing contract is divided into EQUAL installments. Instead of reducing the first installment and increasing the remaining installments, all installments are equal. These installments are factored into the start and end dates of the lease, including proration.
How do I pay my rent and when is it due?
Rent is due the first of each month and may be paid online by ACH, debit or credit card through the resident portal. NO CASH ACCEPTED. Convenience fees may be charged for online payments. Late fees vary by property. Refer to your Housing Contract for more information.
MAINTENANCE
What if I need something repaired in my apartment?
Our onsite, professional maintenance team would be happy to help you. We will need some details so be prepared to provide specifics with your requests. You may submit a service request through the online resident portal.
GUARANTOR
How do I pay my rent and when is it due?
Rent is due the first of each month and may be paid online by ACH, debit or credit card through the resident portal. NO CASH ACCEPTED. Convenience fees may be charged for online payments. Late fees vary by property. Refer to your Housing Contract for more information.
What if I need something repaired in my apartment?
Our onsite, professional maintenance team would be happy to help you. We will need some details so be prepared to provide specifics with your requests. You may submit a service request through the online resident portal.
GENERAL
What should I bring to my new apartment?
While the furniture and appliances are included, below is a guide to help you with the personal belongings that you will need to provide:
COMMON AREA : Electronics and corresponding cords/adapters, décor, trash can, trash bags, pots and pans, plates, cups, eating/serving utensils, coffee maker. Cleaning/disinfecting supplies, dishwasher detergent, laundry detergent, etc.
BEDROOM : Linens, pillows, mattress pad, towels, toiletries, trash can, décor, electronics and corresponding cords/adapters, and anything else that makes you feel at home.